Privacy Policy

1. Introduction

Welcome to Exotech Digital.

We value your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how Exotech Digital collects, uses, stores, shares, and protects information when you visit our website, communicate with us, or use our digital marketing, website development, software development, and related services.

By using our website, you acknowledge the data processing practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, or from third parties where permitted by law.

Personal Information

When you submit an inquiry, request a quotation, or communicate with our team, we may collect:

  • Full name
  • Email address
  • Phone number
  • Company or business name
  • Business website address
  • Project requirements and service preferences
  • Messages and communication details
  • Billing and transaction-related information when applicable
  • Other information you voluntarily provide

Services are provided according to the scope, pricing, timeline, and deliverables agreed upon with each client.

Automatically Collected Information

When you visit our website, we may collect certain technical information, including:

  • Internet Protocol (IP) address
  • Browser type and version
  • Device type and operating system
  • Pages visited and navigation activity
  • Referral sources
  • Approximate geographical location derived from IP addresses
  • Website interaction and performance information
  • Cookies and similar technology identifiers

The specific information collected depends on the tools and technologies operating on our website.

3. How We Use Your Information

We may use the information collected for the following purposes:

  • Responding to inquiries and contact form submissions
  • Providing quotations and service recommendations
  • Communicating about project requirements
  • Delivering digital marketing and technology services
  • Processing payments and maintaining transaction records
  • Providing client support and technical assistance
  • Improving website functionality and user experience
  • Monitoring website performance and security
  • Preventing fraudulent or unauthorized activity
  • Sending service-related communications
  • Sending marketing communications where permitted by law
  • Meeting applicable legal and regulatory obligations

We do not use personal information for purposes incompatible with the reasons for which it was originally collected unless permitted by law.

4. Legal Basis for Processing Information

Where applicable privacy laws require a legal basis for processing personal information, Exotech Digital may rely on:

  • Consent: Where you have voluntarily agreed to particular data processing activities, such as receiving optional promotional communications or using nonessential cookies.
  • Contractual Necessity: Where processing is necessary to provide requested services or fulfill contractual obligations.
  • Legitimate Interests: Where processing supports reasonable business operations, website security, customer service, and improvements, provided those interests do not override applicable privacy rights.
  • Legal Obligations: Where information must be processed or retained to comply with applicable laws and regulations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support functionality, understand visitor interactions, and improve the overall browsing experience.

Cookies may include:

  • Essential cookies required for basic website functionality
  • Analytics cookies used to understand website traffic
  • Preference cookies used to remember selected settings
  • Advertising cookies used to support campaign measurement or relevant advertising

You can manage or disable cookies through your browser settings.

Where legally required, we will request consent before placing nonessential cookies or activating relevant tracking technologies.

Disabling certain cookies may affect website functionality.

6. Analytics and Advertising Platforms

Exotech Digital provides digital advertising and marketing services and may use third-party analytics or advertising technologies where configured on our website.

Such technologies may include Google Analytics, Google Ads, Microsoft Advertising, Meta advertising tools, or similar platforms.

Where these tools are implemented, they may process information such as device identifiers, page interactions, advertising referrals, and conversion events according to their own privacy practices.

We do not claim that every platform mentioned above is necessarily active on our website.

We encourage visitors to review the privacy policies of the relevant providers.

7. How We Share Personal Information

We do not sell personal information to third parties.

We may share information with trusted providers when reasonably necessary for legitimate business purposes, including:

  • Website hosting and infrastructure providers
  • Email and communication platforms
  • Payment processing services
  • Customer relationship management systems
  • Analytics and advertising service providers
  • Software and cloud technology vendors
  • Professional advisers and legal authorities when required

Service providers are expected to handle personal information appropriately and only for authorized purposes.

We may also disclose information when required by law, legal proceedings, or legitimate regulatory requests.

8. International Data Transfers

Exotech Digital operates from Pakistan and provides digital services to clients across different geographical regions.

Accordingly, information may be processed or stored in countries other than the country in which it was collected.

Where required by applicable law, we will implement appropriate contractual, organizational, or technical safeguards for international data transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with contractual requirements, resolve disputes, and satisfy applicable legal obligations.

Retention periods may vary according to the nature of the information, the services provided, and applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it.

10. Data Security

We take reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, misuse, loss, alteration, and disclosure.

Such measures may include access restrictions, secure communications, security updates, and appropriate information handling procedures.

However, no internet-based system or method of electronic storage can guarantee absolute security.

Users are encouraged not to submit passwords, payment card details, or other highly sensitive information through ordinary contact forms or unsecured communication channels.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information held about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to certain processing activities
  • Request restrictions on certain processing
  • Withdraw consent where processing relies on consent
  • Request portability of eligible information
  • Opt out of marketing communications
  • Lodge a complaint with a relevant data protection authority

These rights may be subject to legal exceptions and verification requirements.

To exercise an applicable privacy right, contact us at info@exotechdigital.com.

We will respond in accordance with applicable legal requirements.

12. Marketing Communications

We may send promotional communications about our services, offers, or business updates when legally permitted.

Where consent is required, we will obtain it before sending such communications.

You may unsubscribe from marketing emails through the provided unsubscribe mechanism or by contacting our team.

Opting out of promotional communications will not necessarily prevent essential administrative or service-related messages.

13. Children's Privacy

Our website and professional services are intended primarily for businesses and adults.

We do not knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected from a child without a required legal basis or parental authorization, we will take appropriate steps to address the situation.

Parents or guardians may contact us to raise concerns about children's information.

14. Third-Party Websites and Links

Our website may contain links to external websites, social media platforms, and third-party services.

Exotech Digital does not control the privacy practices or content of these external websites.

Users should review the applicable privacy policies and terms before providing personal information to third-party providers.

15. Client Data and Project Information

When providing website development, software development, digital advertising, or other professional services, Exotech Digital may receive access to client information, business records, or customer-related data.

Exotech Digital does not control the privacy practices or content of these external websites.

We process such information only for authorized business and project purposes and in accordance with applicable agreements.

Where Exotech Digital processes personal information on behalf of a client, the client and Exotech Digital may have separate responsibilities under applicable data protection laws.

Relevant data processing responsibilities may be addressed in a separate agreement where required.

16. Business Transfers

If Exotech Digital undergoes a merger, acquisition, restructuring, or sale of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

Where required, affected individuals will receive notice of material changes in how their information is handled.

17. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our practices, website functionality, third-party technologies, or legal obligations.

Any updates will be posted on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.

18. Contact Us

If you have questions about this Privacy Policy, personal information handling, or your applicable privacy rights, please contact:

Exotech Digital

Website: exotechdigital.com

Email: info@exotechdigital.com

Address: 4th Floor, 9-C, Office #1, Plot, Zamzama Boulevard, DHA Phase 5, Karachi 75600, Pakistan.

© 2026 Exotech Digital. All Rights Reserved.

Get
in touch

mobile logo

Let’s chat

Fill out the form and we’ll be in
touch soon